I was lured to join bell TV ( I had Shaw earlier). Looks like it was the most stupid thing I have done.
1. Nobody in Bell knows what is actually in their package. Many hidden things are there, when you join they pop up. E.g. The bell shop in Burnaby Metrotown said with HD essential package for $59, you will get 6 Digital theme packs plus 4 HD theme packs. When I joined they start charging $26 for 6 Digital theme packs and $10 for 4 HD theme packs. When I called their customer service they agreed to it and promise to correct it but was never done. Next time when I called it was still the same charges. Same story goes on and on every time you call.
2. When I joined the bell I choose to buy the HD receiver from “Source at circuit city” and I told Bell this. They asked me to give credit card no. (I thought bell was a reputable co. so I gave them the no.) They immediately deducted $112 as price of receiver. Also they start deducting rental fee of $10. I phone them to rectify this as I bought the receiver they asked me to send the purchase receipt by fax which I did. After one month when I called them they said we received your fax ‘today’. After two months has passed still they cannot understand or decide if to refund $112 and stop the rental fee. What a malicious company.
3. This is the summary of several conversations with them, its mental torture. Customer service at Bell is not for helping customers but to grab your money. Customer service never connect or let you talk to their supervisor.
4. Don’t believe on Bell’s promotions it’s all fake and something hidden inside. Don’t waste your time and money.

I`ve been fighting with these Bastards for over a year now, Calls are always re-routed to countries where people have no fucken clue where Canada even is, much less about anything else you are asking them. Bell`s game is that most people will get tired of waiting & being given the run around and passed from 1 agent to another, so they end up paying the Inflated bills.

Every time you take a service from Bell, they will tell you ………this is a Contract.
But along the way they will scam you by Adding hidden or inflated fees to your bill, that is Ok to them when the higher fees are in their favour. I was sold a service at a set price, but never had 2 bills come in with the same amounts on them. U can spend Hours trying to rectify the problems, but the idiots pretend they have no clue about what you are saying, even if you called them the month before, they lost all records of it.
Bell are among the worse fucken crooks there is out there, BEWARE !
Keep all your pass statements, cuz if you don`t they will rip you off even more.

They are eager to grab your Money, then screw with you in so many ways. They want you to have you Long Distance charges with them, yet as soon as you make ONE call, they charge you like 10 times more than most other places, then to thief more, they tap on a Network fee for another $4, then on occasion, they slap on another hidden “Adjustment Fee”…. they for for totally no reason, except to see if you really look at your phone bills, if you don`t or you don`t notice it = More $$$$ for them !

Their Internet fees are all the same.
They Advertise that you will connect at a certain speed, but in the fine print, you will see a little line that says.. “Up To”.
So once you are connected with them, you just got screwed again.

Now they have another rip off, where they change you by usage. This is also another of their BS con games because when I signed up, I did so for UnLimited Service, but somewhere in their fine print, they had a line there that allowed them to change that at any time ! Now if you email often, or often play games online, they will charge you DOUBLE your monthly charge !
My internet was $26 per month, but my last bill, they charged that, plus another $28 in usage Fees.. Like W.T.F. ???
My account used to have the same charges each month, It`s now been the 4th month where my Bill Never has the same amount on it

They constantly give you the con game with every service, and to be Crooked like they are is Legal because they had that magic line
in fine print somewhere on page 32 or so, that said …..”Screw Balls Are US”

Calling for Service ?…. Forget it !
All calls are re-routed OUT of the country, to either Malaysia or India, where they don`t even have an idea of where Vancouver is & where you often can`t even understand what they are saying, much less resolve any problems because BELL taught them how to give you the Brush Job !

I recently called to settle an over charge,
I spent like 1 hour trying to get this done.
I was put on hold, then they cut me of twice so I had to start all over again. They then play the Pass The Buck job, transferring you from 1 agent to another. Once I thought that I finally had it all settled, with the over charge taken off, the next bill has the same Rip Off Charges and Nothing changed.
I called again, This time the agent sent me an email to agree to this new price. That was where I noticed another Con Job !

I had to Click & Agree to this, then return that email to Bell, But, Below in that email was where I noticed a clause that said…
“By Clicking here, you agree to all terms, so should you disconnect your Services with Bell in the next 2 years, you will have to pay a Penalty fee = $120 ”

I Don`t Think so Screw Balls !
BELL is constantly tried to screw Customers,
it`s no wonder why that they are losing so many of them. Until they change their scams, they will continue to do so, Me included !

If they try to Charge you for B.S. charges,
Do Not Pay !…… I certainly won`t !

Is there any other company offering phone service in Ottawa? I switched to Videotron here in Montreal and it’s been much better; I think Bell might cost less now, but I wouldn’t go back to them for anything.